GCA customer satisfaction at record level: grade 1.24
With a score of 1.24 on a scale of 1 (very satisfied) to 5 (very dissatisfied), we have not only set a new record, but also achieved the best rating since the first survey in 2008.
Every two years, our Sales, Transmission and Distribution department conducts a structured survey which includes measuring customer satisfaction. The latest evaluation shows a clear positive trend, underlining that our consistent focus on quality, reliability, and service is paying off in the long term. The results also confirm our commitment to forming long-term partnerships based on equality.
The high rating reflects in particular the perception of our services in day-to-day operations. Reliable processes, sound advice and a cooperative approach have formed the basis of our work for years – and are now also clearly reflected in the feedback.
Reliability, high-quality advice, friendliness in communication and short response times are particularly valued. These aspects represent our commitment to trusting and professional cooperation and also serve as guidelines for our further development.
We would like to thank our customers for their open and constructive feedback. It confirms our approach and motivates us to continue on the path we have chosen and to continuously develop our services in the future.